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Archive for August, 2020

Helpdesk tickets not being created properly

Thursday, August 13th, 2020

Unfortunately, the botched PHP update that caused problems with our payment gateway (not fixed), seems to have created other issues we have not noticed. Most notably, it seems our helpdesk is no longer being able to process new tickets, or ticket replies.

We are working on the issue. In the meanwhile, if you have any problem, please email me directly at admin@identitycloaker.com

I apologize for the problems this may have created for you.


UPDATE: The problem has been fixed, standard helpdesk operation has been restored. If you contacted our helpdesk between August 9 and August 13 and did not receive any reply, please contact us again, if possible. Really sorry for the recent issues.


Credit card payment gateway problem

Friday, August 7th, 2020

There seems to be a problem with our credit card payment gateway functionality at the moment. We know about the issue and are working on it. PayPal payments are working normally, however.

We expect the issue to be solved in the next few hours. I apologize for the inconvenience. If you experience the issue, please contact our helpdesk, a temporary subscription will be added to your account, free of charge.

UPDATE: The situation has been resolved, payment gateway is working normally again.

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