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Archive for September, 2013

RU1 server offline, searching for replacement

Monday, September 23rd, 2013

The RU1 server is now offline due to serious issues with the server hosting company. We are currently searching for a suitable replacement. The new server should be online in one week.


US3 and US5 servers outage

Saturday, September 14th, 2013

Currently, the US3 and US5 servers are not online due to a network related issue. Both datacenters know about the problem already and are working on it. We apologize for the inconvenience, update will be posted once we know more.

UPDATE 15:00 CET: The US5 server is working normally now, the US3 server is still offline though.

UPDATE 15:17 CET: The US3 server is now online too.


False positive virus detection in Avast antivirus

Saturday, September 7th, 2013

We have been informed that the recent version of the Avast antivirus flags one of the files included in Identity Cloaker version 2 (possibly also in Identity Cloaker Portable, has not been confirmed yet) as infected with a virus. We will be contacting Avast on Monday and will submit Identity Cloaker for whitelisting.

While I do not know how fast their whitelisting process is, I am sure it will not take more than a week to get the issue resolved. I apologize for the inconvenience. Please contact our customer support if you cannot use your Identity Cloaker application due to this problem.

UPDATE on 10th September: The issue seems to be resolved, new versions of Avast antivirus no longer have the false positive detection. If you get the problem still, please make sure you have the latest virus database installed. If the problem persists, contact our customer support for further assistance.


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