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Archive for October, 2010

Hard drive in RAID array scheduled to be replaced today, 15 minutes downtime expected

Sunday, October 31st, 2010

One of the hard drives on the main server is failing and will be replaced later today. A minimal downtime is expected, roughly 15 minutes.  During the short downtime the IdentityCloaker.com website will not be accessible but if you are connected to a proxy or VPN server at that time, it’s very likely the connection will work still.

I apologize for the inconvenience.


Incorrect IP address geolocation data in Google’s database

Sunday, October 31st, 2010

Some of our users reported a problem with the google.com website being redirected to google.ru (i.e. the Russian version of Google) when connected via our US4 (Secaucus, NJ) server. This is because Google has incorrect IP geolocation data for the set of IPs assigned to the US4 proxy/VPN server.

It is correct in other databases, mainly in the Maxmind’s one which you can check at http://www.maxmind.com/app/locate_demo_ip and it’s also correct at speedtest.net and similar websites. So far we found the problem to be present indeed only in the Google database and it’s also a recent problem as the US4 IPs were geolocated properly by Google before.

Technically, it is nothing to be worried about, although I understand the concerns voiced by some of our customers. Tomorrow, I will personally contact Google’s technical support and ask them to resolve this issue. In the meanwhile if concerned, please connect via the US3 server instead.

Thank you for your understanding!

Tomas France
IdentityCloaker.com Administrator

False information about the IdentityCloaker.com website spread by Trend Micro!

Thursday, October 28th, 2010

I have been informed by a potential customer that our website, IdentityCloaker.com has been marked by Trend Micro Maximum Security antivirus as malicious. This is natuarally a nonsense and what is worse is that we had the same problem with Trend Micro in February 2009. They confirmed the problem was on their side and removed it from the black list. Unfortunately, they put it back in one of the recent versions.

I have emailed them already but they make it exceptionally difficult to find the right contact information on their website and the email address we were replied from last year is no longer working either. If you have reliable contact email info for Trend Micro, please do not hesitate and share it with us.

As you can imagine, we consider this issue extremely damaging so rest assured there is no problem on our side at all, and that we will get the Trend Micro false information spreading issue resolved soon, even if our lawyer will have to contact them personally.

Tomas France
IdentityCloaker.com Administrator

Multiple “Access Key” emails being sent due to a bug

Sunday, October 17th, 2010

Today, we experienced a minor problem with our system that caused multiple emails with access key being sent to some customers. We do not know how many customers were contacted by our automated email system, however, please rest assured your old/original access key that you received after ordering a subscription in one of the 2 welcome emails, and that is also displayed in the member area, is still working and is the only correct access key you should be using.

What happened:

It seems the MySQL database ran out of memory due to a minor database configuration problem. The MySQL configuration has already been fixed and we believe no more such emails will be sent.

I would also like to personally apologize for any inconvenience this may have caused you!

Tomas France
IdentityCloaker.com Administrator

UPDATE: I believe we may have experienced the same issue again, although on a much more limited scale. If you receive a “New access key” email, please ignore it and keep using the original one. There still may be a small glitch in our database and we are investigating the problem already.

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