As some of our customers have noticed, the DE5 German server has been unavailable for well over a week now. Unfortunately, the datacenter customer support for the DE5 server has not replied to any of our several emails and basically it seems they are gone…

A new server, from another company was already ordered and delivered but with incorrect OS installation and experienced a serious issue during the setup process. Datacenter support for the new server is not exactly the most efficient either so as a result, there is currently no German server available.

I would like to apologize to all of our customers for this situation, it’s extremely frustrating for us too. We expect the issue to be resolved within the next few days.

UPDATE, 3rd October 2019: New server in Germany is available, finally! Once again I apologize to every of our customers who have been affected by this issue.