Some of our Mac users reported issues with the Identity Cloaker application Today. If you experience connectivity issues, please contact our helpdesk ASAP.

We know about the problem and are working on it right now. I apologize for the complications.

UPDATE: We have been able to identify the issue and find a solution. New version of Identity Cloaker for OS X/Mac OS is now available in the member area, or you may contact our helpdesk.

UPDATE 2: It seems the same issue is also affecting Amazon Firesticks and Amazon tablets running on old Android/Fire OS versions. We are already working on a new version that will fix this issue on these devices. The issue has been fixed.

The CZ1 server is temporarily offline due to IP address and network reconfiguration, required by the datacenter. The server should be back online in less than a day, hopefully, though with a new set of IP addresses.

Apple made a major change in their latest iOS 14 update, affecting functionality of VPN server connections. We have changed configuration on some of our servers to work with the new iOS 14 update.

Our iPhone/iPad instructions will soon be updated with the list of iOS 14 compatible servers. In the meanwhile, these servers are already working with iOS 14:

ES2, UK15, UK16, UK17, CA5, US8, AU2

UPDATE: The below servers have been reconfigured to work with iOS14. They will also work on all other common platforms, including Android, Windows PC and Mac. More servers will be added soon.

AT1: Austria, Vienna
AU2: Australia, Sydney
AU3: Australia, Sydney
CA4: Canada, Toronto
CA5: Canada, Toronto
CZ1: Czech Republic, Prague
DE7: Germany, Frankfurt
ES2: Spain, Madrid
FR5: France, Paris
NL3: Netherlands, Amsterdam
NO1: Norway, Oslo
PT1: Portugal, Lisbon
RU1: Russia, Moscow
SG1: Singapore
UK15: United Kingdom, Maidenhead
UK16: United Kingdom, Newcastle
UK17: United Kingdom, Newcastle
UK18: United Kingdom, Newcastle
US8: USA, Dallas (Texas)
US9: USA, Los Angeles (California)
US11: USA, New York City (New York)

Unfortunately, the botched PHP update that caused problems with our payment gateway (not fixed), seems to have created other issues we have not noticed. Most notably, it seems our helpdesk is no longer being able to process new tickets, or ticket replies.

We are working on the issue. In the meanwhile, if you have any problem, please email me directly at admin@identitycloaker.com

I apologize for the problems this may have created for you.

UPDATE: The problem has been fixed, standard helpdesk operation has been restored. If you contacted our helpdesk between August 9 and August 13 and did not receive any reply, please contact us again, if possible. Really sorry for the recent issues.

There seems to be a problem with our credit card payment gateway functionality at the moment. We know about the issue and are working on it. PayPal payments are working normally, however.

We expect the issue to be solved in the next few hours. I apologize for the inconvenience. If you experience the issue, please contact our helpdesk, a temporary subscription will be added to your account, free of charge.

UPDATE: The situation has been resolved, payment gateway is working normally again.

Just a quick info – new server located in Spain, Madrid, is now available and is accessible via the Identity Cloaker application on all platforms, OpenVPN as well as L2TP over IPSec VPN.

The new server uses the “old” ES 2 name but is hosted in a different datacenter and from a different provider.

Just a quick info – the UK7 server is currently offline due to a hardware failure. We are waiting for update from the datacenter. In the meantime, please use one of our many other UK servers.

For the past several hours, the Portable version on Windows has not been working. We are investigating the issue and a fix should be available shortly.

I apologize for this complication. All other versions, including the Standard version on Windows and OS X/Mac OS versions are working normally.

UPDATE: The Portable version is working again, thanks everyone for their patience! The problem was caused by incorrect server software update.

As some of our customers have noticed, the DE5 German server has been unavailable for well over a week now. Unfortunately, the datacenter customer support for the DE5 server has not replied to any of our several emails and basically it seems they are gone…

A new server, from another company was already ordered and delivered but with incorrect OS installation and experienced a serious issue during the setup process. Datacenter support for the new server is not exactly the most efficient either so as a result, there is currently no German server available.

I would like to apologize to all of our customers for this situation, it’s extremely frustrating for us too. We expect the issue to be resolved within the next few days.

UPDATE, 3rd October 2019: New server in Germany is available, finally! Once again I apologize to every of our customers who have been affected by this issue.

Just a quick note Today:

Exactly 10 years ago, on September 4 2008, Identity Cloaker was introduced to public (after 18 months of preparation)! It is hard to believe, but it really has been this long.

I would like to thank all of our customers, but mainly those who have been with us since the beginning.

Again, thank you!