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New server – UK20 is now online

October 4th, 2021

A new server, located in a London datacenter in the UK is now fully online and is accessible via the Identity Cloaker application as well as all standard VPN apps on all supported platforms.

Based on our initial tests, the performance is extremely good. However, as always, if you experience any issues with it, please contact our helpdesk.

 

CH1 server back online and with more IP addresses

September 22nd, 2021

As for Today, the CH1 server is back online with all services available as before. However, it is now running on the newest version of OS and applications. The performance seems to be very good. However, if you experience any issues, do let us know.

As a “bonus”, more IP addresses are now available on the CH1 server.

Also, I would like to apologize it took us so long for the complete installation. There have been quite a few complications.

 

CH1 currently not available

September 12th, 2021

The CH1 server has experienced a currently unspecified hardware failure and will have to be investigated by the datacenter staff. We believe the problem will be fixed in the next 24 hours but have no details about the issue yet.

UPDATE: Unfortunately, the server experienced a serious hardware fault and will need to be reinstalled completely. Due to current workload, it will take a few days before the server is functional again.

 

IE4 migration to a new platform

August 18th, 2021

The Irish IE4 server is currently being migrated to a new platform and location by the datacenter staff. For this reason, the server is not accessible at this time as reconfiguration will be necessary.

I apologize for the complications, the server should be back online in a few hours.

UPDATE: The newly configured server is back online, I apologize for the delay, there have been unexpected complications at the datacenter side.

 

New Identity Cloaker review posted

May 26th, 2021

A new Identity Cloaker review has been posted at:

https://vpnpro.com/vpn-reviews/identity-cloaker-review/

 

New version of Identity Cloaker Portable for Windows

March 21st, 2021

New version of the Identity Cloaker Portable app for Windows has been released. Please update your current version as the old version 1.3.0 will stop working in the next few days.

The update will be automatically offered when the old version is launched, and it is also available in the member area.

 

Connection issues for Mac users

January 19th, 2021

Some of our Mac users reported issues with the Identity Cloaker application Today. If you experience connectivity issues, please contact our helpdesk ASAP.

We know about the problem and are working on it right now. I apologize for the complications.


UPDATE:
We have been able to identify the issue and find a solution. New version of Identity Cloaker for OS X/Mac OS is now available in the member area, or you may contact our helpdesk.

UPDATE 2: It seems the same issue is also affecting Amazon Firesticks and Amazon tablets running on old Android/Fire OS versions. We are already working on a new version that will fix this issue on these devices. The issue has been fixed.

CZ1 server temporarily offline

October 2nd, 2020

The CZ1 server is temporarily offline due to IP address and network reconfiguration, required by the datacenter. The server should be back online in less than a day, hopefully, though with a new set of IP addresses.

 

VPN server functionality on new iOS 14

September 23rd, 2020

Apple made a major change in their latest iOS 14 update, affecting functionality of VPN server connections. We have changed configuration on some of our servers to work with the new iOS 14 update.

Our iPhone/iPad instructions will soon be updated with the list of iOS 14 compatible servers. In the meanwhile, these servers are already working with iOS 14:

ES2, UK15, UK16, UK17, CA5, US8, AU2

UPDATE: The below servers have been reconfigured to work with iOS14. They will also work on all other common platforms, including Android, Windows PC and Mac. More servers will be added soon.

AT1: Austria, Vienna
AU2: Australia, Sydney
AU3: Australia, Sydney
CA4: Canada, Toronto
CA5: Canada, Toronto
CZ1: Czech Republic, Prague
DE7: Germany, Frankfurt
ES2: Spain, Madrid
FR5: France, Paris
NL3: Netherlands, Amsterdam
NO1: Norway, Oslo
PT1: Portugal, Lisbon
RU1: Russia, Moscow
SG1: Singapore
UK15: United Kingdom, Maidenhead
UK16: United Kingdom, Newcastle
UK17: United Kingdom, Newcastle
UK18: United Kingdom, Newcastle
US8: USA, Dallas (Texas)
US9: USA, Los Angeles (California)
US11: USA, New York City (New York)

 

Helpdesk tickets not being created properly

August 13th, 2020

Unfortunately, the botched PHP update that caused problems with our payment gateway (not fixed), seems to have created other issues we have not noticed. Most notably, it seems our helpdesk is no longer being able to process new tickets, or ticket replies.

We are working on the issue. In the meanwhile, if you have any problem, please email me directly at admin@identitycloaker.com

I apologize for the problems this may have created for you.

 

UPDATE: The problem has been fixed, standard helpdesk operation has been restored. If you contacted our helpdesk between August 9 and August 13 and did not receive any reply, please contact us again, if possible. Really sorry for the recent issues.

 

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