Dear customers,

We have been informed about problems with delivering emails to hotmail.com, hotmail.co.uk and outlook.com email addresses. Our emails are often sent to the spam/junk folders. Please check your junk folder and ideally, inform Microsoft they should not block our emails.

We are currently also experiencing problems with the Verizon email accounts. Unfortunately, those are blocked completely so you will not receive our emails at all.

We have already contacted Verizon but they refuse to unblock our SMTP email server, sending back canned responses stating nonsense reasons for the blacklisting.

Please check your email address in your account profile to a different one if possible.

We apologize for the complications. Unfortunately, many email providers believe in aggressive spam blocking that often results in blocking many non-spam emails.

If you do not receive your welcome email with account credentials or other emails you expect from us, please contact support@identitycloaker.com as soon as possible.

P.S. While we have some privacy concerns about Gmail email in general, they have proven to be very reliable compared to, for example, the above mentioned Hotmail/Outlook.com accounts.

UPDATE: The email problem should be resolved now, we switched to a different email server and emails should be now delivered reliably again.

This entry was posted on Thursday, October 22nd, 2015 at 8:13 am and is filed under News and Updates. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.