Today, we experienced a minor problem with our system that caused multiple emails with access key being sent to some customers. We do not know how many customers were contacted by our automated email system, however, please rest assured your old/original access key that you received after ordering a subscription in one of the 2 welcome emails, and that is also displayed in the member area, is still working and is the only correct access key you should be using.

What happened:

It seems the MySQL database ran out of memory due to a minor database configuration problem. The MySQL configuration has already been fixed and we believe no more such emails will be sent.

I would also like to personally apologize for any inconvenience this may have caused you!

Tomas France
IdentityCloaker.com Administrator

UPDATE: I believe we may have experienced the same issue again, although on a much more limited scale. If you receive a “New access key” email, please ignore it and keep using the original one. There still may be a small glitch in our database and we are investigating the problem already.

Tags: access key, bug, mysql, welcome email

This entry was posted on Sunday, October 17th, 2010 at 2:55 am and is filed under News and Updates. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.