One of our London datacenters is experiencing intermittent packet loss Today. It seems to be affecting only our UK4 and UK6 servers. The dataserver support is working on the issue already. We apologize for the inconvenience, please connect via our Maidenhead or Newcastle servers in the meanwhile

Update: The issue should now be resolved, according to the datacenter support.

The promised new OS X version has been somewhat delayed due to reliability issues with some OS X versions and the encrypted mode. However, we believe to be able to resolve these two issues relatively easily. I apologize for the delay, I am sure you will be pleased with the end product.

New version of the Identity Cloaker application for Windows is now available in the member area. The new version is not actually an update to old versions of Identity Cloaker (version 1.x) but rather a completely new made-from-scratch version with just a similar look.

If you are still using Identity Cloaker version 1.x, I strongly suggest you install the new Identity Cloaker version 2. However, this is not necessary so if you are happy with the old version you can keep using it still.

Identity Cloaker version 2 is no longer “portable”, which means it needs to be installed on the PC. For this reason we now offer also another/alternative version, called “Identity Cloaker Portable”.

Download link for both versions is available in the member area. An email with details on the improvements in both Identity Cloaker 2 and Identity Cloaker Portable compared to Identity Cloaker 1.x will be sent in the next few days.

The UK4 server is currently offline for important hardware checks as it started “misbehaving”. Please connect via another UK server we have.

UPDATE: Server is back online, it was just a software related issue. Server has been tested and is in excellent condition.

OpenVPN on our US6 server has been disabled temporarily, due to a recent BitTorrent abuse incident. Please use the US4 server.

Also, I have mentioned it many times before and apparently I have to say it again:

Do *NOT use any of our US located servers for downloading any copyrighted material using BitTorrents (and not only)!

The copyright holding companies place fake “bait” on the BT network and when you download this bait, they record the IP address. Since if you are connected via our VPN, it is our IP address that shows in their logs.

They then contact our webhost, who forwards the abuse incident to us. This technically leaves me having to deal with the mess. Just do not do it. Anyone found downloading any copyrighted material via Bittorrent using our US servers will be expelled from our servers.

The Sweden located SE2 server is currently offline due to technical failure and needs to have its hard drive replaced and software reinstalled. The server will be back online Tomorrow morning. I apologize for the inconvenience this may have caused you.

Our main server will be undergoing maintenance Tomorrow. The server downtime is expected to be less than 30 minutes. We do not know the exact time yet, unfortunately. I apologize for any inconvenience in advance.

UPDATE, January 8: The server will be offline from 12:50 CET to approximately 13:20 CET today.

Beginning on January 1 2013, the VAT, or Value Added Tax, on all Identity Cloaker subscriptions will be increased from the current 20% to 21% due to recent local tax legislation change. As we are a European Union based company, we have to charge this tax to all EU customers without a valid VAT ID.

Customers from other countries will not be affected by this change.

After some unexpected delays, for which I apologize, a server in Russia will be ordered in the next few days and and will be online sometime next week. Updates will be posted when we have more information.

UPDATE: The Russian server has been finally ordered on 13th November and should be online in the next few days. I apologize for the delay, it was difficult to find a dedicated server provider meeting our criteria.

A new server in Rome, Italy has been ordered and will be online in a few days. This server should resolve issues with incorrect IP address geolocation, reported with the older IT 1 server.

UPDATE on 15th July 2012:

The IT2 server is now fully online and is running all services. i.e. proxy server, OpenVPN, L2TP over IPSec VPN and PPTP VPN. We have tested the speed and it’s indeed excellent from our test location but feel free to share your results with us.