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ES1 server offline

January 11th, 2018

Our Madrid based ES1 server is currently offline due to business changes at the datacenter. We will be replacing it soon, however, it may take a few days before the replacement is online.

I apologize for the inconvenience.

 

Hotmail delivery issues

November 19th, 2017

We have been informed by some of our customers that our emails are marked as spam by Hotmail / Outlook.com. Please do not forget to always check your Hotmail / Outlook.com junk folder and mark our emails as “not spam”.

Also, I personally strongly suggest anyone using Hotmail to switch to another email provider, for example to Gmail.com.

In the over 9 years we have been in business, Hotmail has proved to be the absolutely least reliable email provider we have ever had to deal with, causing us serious financial damage and also damage to our reputation.

The current situation, when our emails are marked as spam, is actually the better one. In the past our emails frequently simply were not delivered at all.

Our email setting is correct and no sound explanation has ever been given by Microsoft regarding the problems, which we believe to be on their side exclusively.

 

9 years in business!

September 5th, 2017

Dear customers,

Just a quick note. Yesterday, 4th September 2017, it was exactly 9 years since Identity Cloaker was officially launched!

 

ES1 server problems

August 30th, 2017

Dear customers!

The Spain located ES1 server is currently experiencing technical issues at the datacenter side. The situation is being solved by the datacenter technicians, right now we have only limited information about the incident, however.

 

PayPal issues

July 25th, 2017

Today, 5 PayPal payments from our long term customers have been put “Under Review” by PayPal’s automated antifraud system.

This is obviously an error on PayPal’s side and we expect it to be resolved quickly.

Unfortunately, PayPal’s support has been recently even more useless then usual so we do not expect any reasonable explanation from them why it happened, except for a typical unrelated canned reply.

If you do not see your recent PayPal payment in your account history, please contact our customer support as soon as possible.

We will give you a temporary subscription in the meanwhile, so that your service delivery is not harmed by PayPal’s continued incompetence.

 

FR5 server offline

July 10th, 2017

The France located FR5 server has been offline for over a day. The technicians at the datacenter are working on the issue, however, the problem has not been found yet.

I apologize for the inconvenience, we are doing our best to resolve the issue as quickly as possible.

 

UPDATE: The server is now back online, 2 of the IPs are not working still it seems (may be unrelated, however).

 

Server move

June 29th, 2017

Dear customers!

We have started moving our old server to a new platform. The process should be completed within the next 2 days. Your service delivery should not be interrupted, however, if you encounter any issues and the website is not available for some reason, please email me directly at tomfra[at]centrum.cz

Thank you for your understanding!

 

UPDATE: The server move has been finished. I would like to apologize once again for the trouble this may have caused you. It was an extremely complicated process and there are some minor issues we will be taking care of in the next few days.

If you experience any serious problem, please do let us know, our helpdesk is online again.

 

UK7 server currently offline

April 24th, 2017

The UK7 server is currently offline due to a hardware fault. The server will be replaced within the next few days. I apologize for the inconvenience, please connect via one of our other servers in the meanwhile.

 

Kaspersky Antivirus false positive detection

March 19th, 2017

Dear customers!

We have been informed about an issue with Kaspersky Antivirus. It seems some of its versions detect false positive virus infection in at least 2 of our installer versions. Kaspersky has been notified about the issue and we believe it will be solved soon.

The problem is on their side, our files are, as always clean as you may check for example at:

https://www.virustotal.com

UPDATE: Just forgot to mention the issue has been resolved.

 

Main server outage

December 9th, 2016

Earlier Today, our main server experienced technical issues and was unreachable for over 3 hours. Individual VPN and proxy servers were not affected. We were able to restore the service and everything is running again now.

I apologize for the inconvenience. I also suggest everyone to bookmark our Twitter page, the page name is “IdentityCloaker”:

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